Seller FAQ's

  • How Selling works on KIABZA?

    You shall transfer your product(s) (ie clothes) to us for approval which shall be screened at our end for quality and authenticity. Once the same are approved, we shall inform you of their status by posting necessary information under Approved Product's in your account online. Once we have your consent on the prices at which they would be listed, the product(s) would be cleared for listing on our website. If unfortunately, some of your products are not approved, the status of the same would be posted under Unapproved Product's in your account and we shall seek your consent to either donate or send back your products at your costs.

  • What is the Listing Period?

    This is the period for which the product(s) would remain listed on our website, and currently this period is six months. Any extension of this period would be mutually decided between us.

  • Can the products be returned back to you before the listing period?

    Once you send us your products for listing the same cannot be returned to you before a period of six months from the date of listing.

  • What happens to the products after the listing period?

    If the listed products do not sell within the initial period of six months, the same would be either listed for an extended period to be mutually decided between us or the same would be returned to you at our costs, i.e. only the shipping/courier cost would be paid by us.

What clothes to send ?

  • What products do you accept for listing on KIABZA?

    We currently accept only branded Men/Women and Children apparels/clothing for listing and resale on our website. You may consign us for selling all kinds of clothing except innerwear. The clothes should be in very good condition, i.e. the condition of the same should be good enough for you to share it with your Friends and Family. The apparels should be from our approved Brand List available on our website. Click this for our Brand List.

  • What if my Brand is not on KIABZA’s Approved List?

    If you have an apparel of a reputed brand in an excellent condition but the brand is unfortunately unlisted, please write to us at support@kiabza.com , and we shall get back to you after further studying the brand profile. There is always a possibility that we may have missed including this brand in our approved list.

  • What Products to send to ensure Listing on KIABZA?

    We as a policy carry out 100% screening of the Clothes to be listed on our website. We have set standards for assessment of the product’s authenticity, quality, and condition before clearing it for listing as per our Standard Operating Procedures (SOP). Therefore, you are requested not to send us products with the following traits.

    • Fakes or Replicas.
    • Brand profile is unmatched as per our approved brand list.
    • Authenticity is not verifiable or is unclear.
    • Innerwear or Nightwear.
    • Stained.
    • Visible wear.
    • Exceeds age guidelines, (We disapprove clothing older than 2 Years).
    • Defective/damaged.
    • Altered in any way.
    • Discoloured.
    • Lost shape.
    • Unclean/unwashed/ foul smelling.
  • Do you accept Indian Ethnic wear like Salwar Suit, Sarees, Lehengas etc., for selling on Kiabza?

    Not at the moment, but we will surely notify you when we’ll start accepting ethnic clothing.

  • How long would it take to list a product?

    It would take about 2 to 3 weeks to list the product (s) after the same is received by us on account of our stringent quality reviews, sanitization processes at our end and professional photography.

How to pack and ship?

  • How do I ship/send my appareals to you and who pays for it?

    You would need to check if the apparels to be send to us are listed in our approved Brand List. Thereafter, kindly screen the same to be sure that it would meet our quality requirements as stated above. All you need to do then is to fill out a simple form on KIABZA and book a pick-up. Thereafter, our logistics partners shall get in touch with you for a free pick-up of your clothes.

  • How do I pack the clothes to be picked-up?

    You need to pack the products in a cloth bag strong enough to take the load of your clothes and vigour of the logistics process and have it sealed firmly. Please enclose a handwritten or a typed list of the clothes being sent in the bag for our verification purposes.

  • Is there a limit to the number of Clothes I can send?

    There is absolutely no limit to the number of garments you can send. In fact we recommend that you send us as many as possible. However, please ensure that they would be able to meet our brand & quality reviews and you pack them in a strong enough bag to undertake the delivery process.

  • How will I know when my clothes have been received by KIABZA?

    Once we receive your clothes, we'll send you a confirmation email so that you know that we got it.Please note that due to logistics, transit time and other reasons it can take up to ten working days to reach us.

What is the approval process?

  • How is the Quality Control (QC) process conducted for approval of the Clothing?

    Once we receive your clothes, we screen them for quality and only those which meet quality standards are approved for listing on our website. The complete list of our quality parameters are as under:

    Sr. noQuality Parameters What we Verify / Screen ?
    1 Brand Profile We verify whether your clothing matches our Brand List
    2 Authenticity We reject fakes or replicas and also any clothing wherein the authenticity is unclear.
    3 Visual Check We screen for any stains, marks, tears, holes, missing labels of brand &/or size.
    4 Categories We make sure that the clothing does not fall into our unapproved categories, e.g Innerwear,  Indian-wear etc.
    5 Exceeds age guidelines We do not accept clothing which is older than 2 years.
    6 Defective/Damaged We check for missing essentials like buttons, sequins, zippers etc or tears & holes of any kind/type.
    7 Altered in any way We rule out interventions/alterations of any type, e.g. by a tailor for re-sizing etc.
    8 Discoloration We check original color and that whether there are any signs of fading.
    9 Loss of Shape We do not accept clothing which has lost shape due to improper storage or overuse.
    10 Unclean/Unwashed We do not accept any clothing which has a foul odor or is dirty.
  • What are the various categories in which the clothing are sorted ?

    We sort the clothing into the following five Quality categories (ie Condition) after the above process;

    New with TagsIndicates Absolutely New with original Tags intact, (Unworn).
    New without TagsIndicates New, but without Tags, (Unworn).
    Nearly NewAs good as New, worn only 1 - 2 times.
    Worn a few timesWorn only a few times, but with care, in very good condition.
    Teeny-Weeny ImperfectionNearly New, but with a minor defect or stain unlikely to be visible while worn.

    Kindly note that it would be our endeavour to list as many of your clothes as possible provided it meets are overall quality standards. Therefore, we may try and rectify any minor stain defects in your clothes at our discretion through our sanitization process. However, in doing so, if your clothes get inadvertently damaged, then we would not be responsible.

How will I know the status of my products sent to KIABZA?

  • How will I know the status of my products sent to KIABZA?

    In your Seller Account on the website we shall provide you complete status of all your clothes, whether Approved (i.e fit for listing) or Unapproved. We shall also indicate the Maximum Selling Price (MSP) also called by us as “The KIABZA Price” of each of your approved items along with their SKU nos. (ie identification numbers of your items for you to track them on the website). Against the approved item(s) SKU’s, a tab of ‘Agree’ or ‘Disagree’ shall be provided for you to select and to give your consent or decline. Against the Unapproved item(s) SKU’s a tab of ‘Donate’ or ‘Return’ shall be provided for you to agree for a donation to any of our charity partners or to call back your items at your cost.

  • Who shall pay for the reverse shipping of the products to be sent back to me?

    We shall deduct the logistics charges from the amounts due to you from the sale of any of your approved items consented to be listed by you as above. In an unlikely situation that there are no listed items to recover the shipping costs from, we shall endeavour to send the items back to you and Invoice you Rs.100/- per product for the recovery of our total logistic charges. However, please note that in case the products cannot be sent back to you, we would have no choice but to donate your products.

  • How will I know whether my clothes/money has been donated by KIABZA?

    You can write to us on support@KIABZA.com and we shall arrange for a confirmation for you from our charity partners.

How are the prices set and payments made?

  • Who decides the selling price of my Approved clothing to be listed on KIABZA ?

    The price of approved clothing is defined by Kiabza and agreed to by the seller. We shall quote you the Maximum Selling Price (MSP) or the KIABZA price your approved clothing may fetch based on our experience and market research. However, we reserve the right to discount it as required up to 50% over six months. We shall seek your written approval on the pricing before proceeding to list your products on KIABZA. Once we begin reducing the KIABZA price, we shall inform you about the revised Seller payout.

  • How and When will I be paid?

    Once your item gets sold on KIABZA we shall inform you after 2 working days of delivery to the Buyer.The two working days is the time allowed (Acceptance Period) to the buyer to return the clothes if he is not satisfied. We shall notify you about the sale after the said acceptance period and the amount due to you would start reflecting in your Account on KIABZA within 2 to 3 days thereafter. You can view the status of your Products and the KIABZA credit points by logging in to your Account on the website. You can also choose to retain the KIABZA credit in your account and use the same for shopping on KIABZA. You are also most welcome to request a payment to your bank account provided to us.

  • Why am I not getting paid against delivery of my products?

    You are sending the goods to us for selling, ie you are a consignor initially. You shall be paid once the goods are sold by our Company. If the goods remain unsold, the same would either be donated to the charity of your choice or would be returned to you, if you so wish, at our costs.

  • How much payment will I finally get in hand?

    Once your product is sold on our website, we shall transfer your payment after reducing our Margins as explained below in point 5 and taxes such as GST applicable in the state of Maharashtra, currently the same is 5%. Discount if availed by the Buyer on pre-payments will also be reduced in case he/she pre-pays by using his/her Debit/Credit Card or Net Banking.

    

    Seller Price Estimator

    Note: If you have an apparel of a reputed brand but the brand is unfortunately not appearing in the seller estimator, please write to us at support@kiabza.com or contact us on +91-8693881100 and we will get back to you after reviewing the brand profile.

What are Kiabza’s margins?

  • How much is Kiabza’s Margin on each product that it Sells?

    We believe in absolute transparency in our dealings. The following chart shows the Margins or the Consignment Fees Kiabza would make on selling each unit of your Products.

    Pre-tax Price of a ProductOur Margins
    Rs. Upto -625 Rs. 238 Flat
    Rs. 626-3,000 40% of Pre-tax Price and after Disc, if applicable.
    Rs. 3,001 – 10,000 30% of Pre-tax Price and after Disc, if applicable.
    Rs. 10,001 & above 20% of Pre-tax Price and after Disc, if applicable.